Refund policy
Right to return
As a consumer, you have a 30-day right of withdrawal (right to a refund) when you shop with us online. The cancellation period expires 30 days after the day you receive your item or receive the last item in your order in the case of an order for multiple items that are delivered individually.
You can use our returns portal here (customers in Denmark only) and fill out the return form here.
Items which have been made according to the customer’s specifications are excluded from the right of withdrawal.
Cancellation of a part of the purchase
If you have bought several items from us, you have the option of sending one or more items back, even if they were purchased in one order. Please note that you will not get a refund for the shipping if you regret part of your purchase.
Returns
If you wish to return an item, you must send your order back to us as soon as possible, and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bare the direct costs in connection with the return shipment of the item and arrange the return yourself. You can use our returns portal here (customers in Denmark only)
You must fill in and send our return slip if you wish to cancel your purchase. You can find the return slip right here.
If you do not have the option to print, you can attach a handwritten note or write on the pick-up note that we sent with your original order. You must write clearly on the note which items you wish to return.
Please be aware that you bare the risk for the goods until we receive them back, if something were to get damaged or lost in transit.
The item's condition when you send it back
You may try the item at home in the same way as if you tried it in a physical store, but you may not use it. If the original packaging is missing, this may lead to a decrease in the value of the item. If the item has been used, you may only be eligible to only get a part of or none of the purchase amount back, as we cannot sell the item again.
You are liable for any deterioration in the value of the item. The value lost is determined by Amolia. We recommend that you return the item in its original packaging and pack it securely.
Refunds
If you exercise your right of return, we will refund the payment you have made to us, excluding the original delivery costs as this is non-refundable. We will do this as soon as we have recieved the product(s) back. We will make such a refund using the same means of payment that you used for the original transaction.
If you regret your purchase, the item must be sent to:
Amolia ApS, Lillevang 4, 4300 Holbæk, Denmark
You can use our returns portal here. This is only available for customers returning from Denmark at the moment. If you are returning from other countries you will need to arrange the return yourself.
You must fill in and send our return slip if you wish to cancel your purchase. You can find the return slip right here.
Right of complaint
When you shop with us as a consumer, you have a 24-month right of complaint. This means that you can make a complaint about defects in the product that occurred within the first 24 months. It is a requirement that the defect did not arise as a result of incorrect use of the product. You must contact us within a “reasonable time” after you have discovered the problem with the item. If you raise a complaint within two months of discovering the defect, the complaint will be considered timely. If you want to make a complaint a product, you must send an email to:
Please attach the order number of the purchase, pictures of the defect and a description. If the complaint is made more than half a year after the purchase, the burden of proof lies with the customer.
We will refund your (reasonable) shipping costs if the item has to be sent back. We will let you know if it is required to send back to us. The item must always be sent back well packaged, and remember to get a receipt for sending so that we can reimburse your shipping costs if they have to be sent back.
The item is sent to: Amolia ApS, Lillevang 4, 4300 Holbæk, Denmark
Last updated 27 May 2026.